We write regularly on topics including public engagement, innovation, the environmental review process, transportation, infrastructure, urban planning, and our experience running a software company.
The Importance of Survey Methodology: How to Create Effective Surveys
Surveys are a valuable tool for agencies, businesses, and individual researchers alike. They allow us to gather data from a representative sample of people, which can help us understand complex phenomena or answer important questions. Not all surveys are created...
Building Digital Equity: How to Ensure All Your Customers Have an Equal Opportunity to Succeed Online
A big focus for businesses today is making sure all customers have an equal opportunity to succeed online. This means taking steps to ensure that everyone has the same access to your website's functions, regardless of their age, location, or technological ability....
Transparency in Government: What It Is, Why It Matters, and How to Achieve It
There is a lot of talk these days about government transparency. But what does that mean, exactly? Why is it important? And how can it be achieved? In this article, we will explore those questions and more. We will start by defining government transparency and...
Washington Enacts Major Environmental Justice Laws
Washington State has just enacted a major environmental justice law, making it the latest in a growing chorus of states to do so. The new law is designed to address the fact that low-income and minority communities often bear the brunt of environmental pollution and...
The Importance of Customer Feedback: How to Get It and What to Do With It
The idea of the common good is a very old one, and has been an important consideration in political philosophy for thousands of years. Academia aside, it's been the cornerstone of successful communities for tens of thousands of years. It is that which provides...
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